ChefCare Education Sdn. Bhd. (Company Reg. No. 202101038462 (1436027-P), “ChefCare”, “we”, “us”) operates the website chefcare.my. This policy explains how we handle personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using this website or our advisory services, you consent to the practices described below.
1. What we collect
We collect information you provide directly: your name, email address, phone number, the study pathway you are interested in, and anything you choose to tell us in the enquiry form or during consultations (for example, examination results, budget considerations or preferred locations). Where a student is under 18, we ask that a parent or guardian participates in the process and consents on their behalf.
We also collect limited technical data automatically when you browse the site — IP address, browser type, pages visited and approximate visit duration — through cookies described in our Cookie Policy.
2. Why we collect it
- To respond to your enquiry and arrange consultations;
- To prepare programme shortlists, fee comparisons and scholarship eligibility checks tailored to you;
- With your instruction, to submit applications to educational institutions on your behalf;
- To follow up on your application status and keep you informed of intake deadlines;
- To improve our website and services through aggregated, non-identifying analytics.
3. Who we share it with
We share your personal data with partner educational institutions only when you ask us to approach them — for example, to request an offer letter or submit a scholarship application. We never sell personal data, and we do not share it with advertisers. Service providers who host our website or email systems may process data on our behalf under confidentiality obligations.
4. How long we keep it
Enquiry records are retained for up to 24 months from your last interaction with us, after which they are deleted or anonymised. Records connected to a completed enrolment may be kept longer where required for legal or accounting purposes.
5. Security
We apply reasonable technical and organisational safeguards — encrypted connections, access controls and staff confidentiality undertakings — to protect your data against loss, misuse and unauthorised access.
6. Your rights under the PDPA
You may request access to the personal data we hold about you, ask for corrections, withdraw consent to further processing, or ask us to delete your records. Write to [email protected] or post to ChefCare Education Sdn. Bhd., C-05-11, Jaya One, 72A Jalan Profesor Diraja Ungku Aziz, 46200 Petaling Jaya, Selangor, Malaysia. We respond within 21 days.
7. Third-party links
Our guides and comparisons may link to institution websites and external resources. Their privacy practices are their own; we encourage you to read their policies.
8. Changes to this policy
We may revise this policy from time to time. The date at the top reflects the latest revision, and material changes will be highlighted on this page for 30 days.
9. Contact
Questions about this policy or your data can be directed to [email protected] or +603 5622 8140.