This policy explains how refunds work in connection with the services of ChefCare Education Sdn. Bhd. Because the structure of our service is unusual — free to students — it is worth reading carefully so expectations are clear.
1. Our advisory service is free — there is nothing to refund
Consultations, programme shortlists, scholarship eligibility checks and application assistance are provided at no charge to students and families. We never collect advisory fees, so no refund situation can arise from our core service. If anyone claiming to represent ChefCare asks you for a consultation fee, do not pay it and report it to us immediately at [email protected].
2. Institution fees and deposits are governed by the institution
Registration fees, enrolment deposits and tuition are paid by you directly to the educational institution, never through ChefCare. Refunds of those amounts are governed solely by the institution's own refund policy, which we will show you before you pay anything. As general guidance in the Malaysian market:
- Registration and application fees are usually non-refundable;
- Enrolment deposits are often refundable in part if you withdraw before a stated date, and forfeited after it;
- Tuition paid for an unstarted semester is commonly refundable minus administrative charges, on a published sliding scale.
Your advisor will flag each institution's exact terms in your comparison sheet, and we will help you submit a refund request to an institution if you become entitled to one.
3. Optional paid workshops
From time to time ChefCare organises optional paid events, such as knife-skills tasters or portfolio photography workshops. For these:
- Cancellation 7 or more days before the event: full refund;
- Cancellation 2–6 days before: 50% refund or a free transfer to the next session, your choice;
- Cancellation less than 48 hours before, or no-show: no refund, though we allow one goodwill transfer per student each year;
- If we cancel or reschedule and the new date does not suit you: full refund within 14 days.
Refunds are returned via the original payment method within 14 working days of approval.
4. Materials and merchandise
Where a workshop includes physical materials (aprons, starter knife kits), unopened items may be returned within 14 days of the event for a refund of the materials portion. Used or personalised items cannot be returned for hygiene and safety reasons.
5. How to request a refund
Email [email protected] with your name, the event or payment concerned, the date, and your receipt. We acknowledge within 2 working days and resolve most requests within 14.
6. Disagreements
If you feel a refund decision is wrong, ask for it to be reviewed by a manager — every request gets a second pair of eyes on appeal. Nothing in this policy limits your rights under the Consumer Protection Act 1999 of Malaysia.